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Technical Support Engineer

Technical Support Engineer

Werkgever
Rohill
Locatie
HOOGEVEEN
As Technical Support Engineer you deliver first class 3rd line technical support for after sales projects all over the world. You are involved in answering support questions by email, phone, chat and onsite.

Functieomschrijving

As Technical Support Engineer you deliver first class 3rd line technical support for after sales projects all over the world. You are involved in answering support questions by email, phone, chat and onsite. Satisfying our customers by resolving their issue requires a representative attitude and excellent communication skills. The Technical Support Engineer is a flexible person with the ability to manage stressful situations and adapt to changing environments  and different cultures.


This is what a Technical Support Engineer does
• Developing a good understanding of current and legacy Rohill products and installations;
• Handling internal and external support requests and providing prompt and accurate feedback;
• Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues;
• Ensuring proper recording and closure of all issues;
• Updating and upgrading of customer systems;
• Visiting customer’s sites in order to resolve issues that cannot be resolved remotely;
• Preparing, supervising and conducting Product, Factory and Site Acceptance Tests;
• Preparing and executing of Installation Supervision and/or Commissioning;
• Preparing and executing technical training to users;
• Assisting in the implementation of Interoperability Tests.

Gevraagd wordt

• Affinity with the communication market
• B.Sc. or B.Eng. degree or equivalent
experience
• Excellent communication skills
• Experience in providing technical training
• Excellent analysing skills
• Ability to coordinate and prioritize
• Knowledge of IP networks and remote
access
• Knowledge of shell scripting
• UNIX/Linux platform experience
• Willing to travel worldwide on regular basis
• Team player, but self-motivated
• Second foreign language is a pro

Geboden wordt

• Salary in line with experience
• Full time employment (40 hours)
• Location: Hoogeveen, + the rest of the world
• Contributory pension scheme
• Flexible working hours
• Training opportunities
• Travel allowance
• Expense allowance scheme
• 27 days of paid leave
• Growing international company
• Challenging work in a niche market
• Collegial professional working environment

Bedrijfsprofiel

Rohill is a Dutch manufacturer of mission-critical TETRA communication infrastructure and control room
applications with global presence and over 40 years experience. Rohill supplies leading-edge hardware and
software products and is known for its successes with communication systems for the military, public
safety, public transport and airports, where tailor-made solutions are a must. The Rohill TetraNode system
architecture uses Software Defined Radio (SDR), pure soft switching technology and integrated LTE
networks.

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Heb je vragen? Bel of mail me:
Contactpersoon: Chris Rogers
Email: Chris
Telefoon: 050 - 2101001
...of we bellen jou

Meer weten?

Contactpersoon:
Chris Rogers
Telefoonnummer:
050 - 2101001
... of we bellen jou
Email:
Chris